Privacy Policy

Last Updated: [Insert Date]

1. Introduction

Lighthouse Professional Counseling Services (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or communicate with us.

By using our website or submitting information through it, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Information You Provide Directly

We may collect personal information when you:

  • Complete a contact form

  • Request an appointment

  • Sign up for newsletters or resources

  • Communicate with us by email, phone, or online messaging

This information may include:

  • Name

  • Email address

  • Phone number

  • General inquiry details

  • Any information voluntarily provided in a message

Note: We do not ask for clinical or sensitive health details through our website forms.

b. Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Cookies and tracking data (see Section 7)

This information helps us improve website performance and understand how visitors use our site.

3. How We Use Your Information

We may use your information to:

  • Respond to your inquiries

  • Schedule appointments

  • Provide requested services

  • Improve website functionality and user experience

  • Send updates, newsletters, or resources (only if you opt in)

  • Maintain legal and security records

We do not sell or share your personal information for marketing purposes.

4. Confidentiality and Counseling Records

If you become a client, your therapy information is protected by HIPAA and additional federal and state confidentiality laws.

Client records are:

  • Stored securely

  • Accessible only to authorized personnel

  • Never shared without your written consent, except as required by law (such as risk of harm or court order)

Website inquiries are not medical records.

5. How We Share Information

We may share personal information only in the following situations:

  • With service providers who support our operations (e.g., scheduling tools, secure email platforms)

  • If required by law

  • To protect rights, property, or safety, such as preventing fraud or abuse

We do not share information with advertisers or unrelated third parties.

6. Data Security

We take reasonable technical and administrative measures to safeguard your information.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

If you become a client, HIPAA-secure systems are used for documentation and communication.

7. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to:

  • Improve site performance

  • Measure traffic

  • Customize user experience

  • Support advertising (including Google Ads remarketing)

You can disable cookies in your browser settings if you prefer.

We do not use cookies to identify individual users or store sensitive information.

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those sites.

9. Children’s Privacy

Our website and services are not directed to children under age 13.
We do not knowingly collect personal information from children through the website.

10. Your Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you

  • Request corrections

  • Request deletion

  • Withdraw consent for communication

To exercise these rights, contact us using the information below.